Front Office Agent

Front Office Agent_KC Patra_Karcher Greece

PURPOSE OF THE ROLE

Customer Assistance and Orders Processing

TASKS & RESPONSIBILITIES 

• Customer Assistance

• Information and Counselling about Retail products, Spare parts / accessories

• Issues resolution with transport with customer deliveries

• Customer Complaints and claims assistance

• Support between internal departments, Kärcher branches and customers

• Support to the internal and external commercial Network

• Sales support to the store customers

• Marketing Orders entry Management and support to their Campaigns

• Entry Management of General Customer Orders

• Issues Resolution with Standard & online channel orders

• Management support to the Logistic Department and the External Operator

• Reimbursements 

• In Store stock management in collaboration with the Branch Manager

• Stock census in collaboration with the Branch Manager

• In store customer experience optimization

EXPERIENCE

• Minimum of 3 provable years of experience as a Customer Service agent

EDUCATION

• Medium or High Degree in Professional Training, in Administration and Accounting will be valuable

OTHER REQUIREMENTS

• IT knowledge, at a user level MS- Office and G-Suite

• English knowledge will be valuable

• SAP knowledge will be valuable

COMPENSATION & BENEFITS

• Competitive compensation package
•  Performance-based Bonus scheme
• Private medical & hospital insurance
• Voluntary pension plan