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Customer Service Rep 2

Penguin

Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?

 

 

 

Customer Service Representative -  Vancouver WA

 

 

Purpose

 

Responsible for addressing customer needs from start to finish.  Providing excellent customer service is essential as this position will serve as the customer’s primary point of contact to the company. This position also requires the ability to complete duties with a high degree of quality and accuracy.

 

Essential Duties and Responsibilities

  • Must demonstrate proficiency in all Customer Service I job requirements
  • Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions and general customer concerns
  • Follow defined parameters to resolve customer issues as effectively and efficiently as possible
  • Perform order management functions within company ERP System (SAP)
  • Maintain a high level of professionalism and work to establish a positive rapport with every caller
  • Assist distribution partners with use of eCommerce and portal functions
  • Track sales orders through shipping and invoicing to ensure on-time delivery where possible
  • Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required per procedure
  • Work collaboratively with other Customer Service Team Members to maintain phone coverage and support as necessary for a high-performing customer service team
  • Impact the company’s bottom line by problem-solving and turning frustrated customers into repeat customers
  • Stay up to date on company product and policy information as required

 

OTHER DUTIES AND RESPONSIBILITIES

Other duties assigned

 

QUALIFICATIONS

 

Education

High School diploma or GED

 

Experience

1-2 years of experience in Customer Service.

 

 

 

 

Knowledge, Skills and Abilities

  • Ability to remain professional and courteous with customers at all times
  • Ability to anticipate customer needs based on initial inquiries and/or limited information
  • Some verbal and written communication skills
  • Ability to work with other team members to resolve issues
  • Proficient in MS Office, including Word, Excel and Outlook as well as the internet and other computer programs
  • SAP experience preferred

 

Language Skills

Fluency in English is required, which includes excellent communication skills both oral and written.

 

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  These may be added, removed, changed or reassigned as needed to accommodate business requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

 

 

Base Salary

$20.00 - $23.00 DOE

 

Benefits

Kärcher has competitive benefit offerings for all full-time employees, which include but are not limited to:

  • Medical, dental and vision plans
  • Employee, spouse, and child life insurance
  • HSA and FSAs for health care, child care, and commuting
  • 401k matching up to 4%
  • Paid holidays (11 per year)
  • Flexible PTO for exempt employees; generous PTO for non-exempt employees

 

  • Paid sick time
  • Short and long term disability Insurance
  • Employee purchase program for all Kärcher retail products
  • Tuition reimbursement program
  • Headquarters location equipped with onsite cafe and fitness center

Please contact our Recruiter to learn more!

 

Benique Lucero

Talent Acquisition

Kärcher North America, Inc.

6398 N. Kärcher Way

Aurora, CO  80019

Phone: +1 303 783-7081

Cell: +1 720 537-2645

benique.lucero@karcherna.com

www.karcher.com/us

 


Nearest Major Market: Portland Oregon
Nearest Secondary Market: Tacoma