IT Service Specialist

This is how you WOW:

1. IT Support and Operations

• Provide first-level technical support to end-users, resolving hardware, software, and network issues.
• Install, configure, and maintain hardware devices (computers, printers, network equipment).
• Coordinate with IT Business Analyst to maintain the software connection, including SAP, MES, and other production-related applications.
• Monitor, troubleshoot, and resolve IT incidents promptly to ensure uninterrupted operations.

2. IT Infrastructure Management

• Operate and monitor network systems (LAN, VLAN, WLAN, VPN, Firewall), servers (AWS, AD, DNS, Proxy), local systems (VOIP, CCTV, PA, Access Control, Timekeeping), and data storage within the factory.
• Ensure stable network connectivity between the factory and the corporate datacenter.
• Maintain seamless synchronization between local systems and our Cloud servers, ensuring data integrity and availability.
• Coordinate with IT in Head Quarter or constructor to maintain security systems (firewalls, antivirus, endpoint protection).

3. Compliance with Corporate Standards

• Implement corporate IT policies, standards, and procedures at the factory.
• Conduct regular audits and reporting to ensure IT compliance.
• Collaborate with the corporate IT team to execute projects, system upgrades, and major issue resolutions.

4. User Support (IT Helpdesk)

• Receive and resolve IT support requests from users.
• Provide user training and guidance on effectively utilizing IT tools, policies and software.
• Document technical issues, solutions, and procedures.
• Collaborate with global IT teams to resolve complex technical issues and implement Group initiatives.

5. IT Innovation and Improvement

• Participate in IT improvement projects to enhance production efficiency.
• Propose new technology solutions to optimize factory operations.
• Participate in IT projects and initiatives.
• Proactively identify and resolve potential IT issues before they impact business operations.

It would be WOW if you would bring this in:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Service Specialist or in a similar technical support role.
• Understanding of IT infrastructure, including servers, networks, and end-user devices.
• Experience with operating systems (e.g., Windows Server, Linux, Database Server), Google Workspace and applications.
• Experience with data synchronization techniques and tools is a strong advantage.
• Familiarity with ITSM or other IT service management frameworks is a plus.
• Excellent problem-solving and troubleshooting skills.
• Good at English, both written and verbal.

Our Kärcher WOW-package:

• Annual salary increase according to evaluation
• Working time: 08 hours/day, Monday – Friday
• Allowance for transportation, phone
• Professional working environment
• Excellent benefits: Social insurance, Personal insurance, attractive bonuses
• Pay insurance with full salary
• Probation: 100% salary and pay insurance during the probationary period

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you! We welcome applications from people with disabilities, as their integration is of special concern to us. 

Your application will be treated confidentially.

Together towards a clean world.

Thu Le | HR Specialist

thu.le@karcher.com | (+84) 235 3535 678