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Field Service Technician - Professional Equipment

Looking for an exciting career opportunity as a field service technician that would allow you to expand your skills in a supportive and progressive environment? Then apply to join us.

 

Kärcher, a world leading manufacturer of innovative cleaning equipment, has an employment opportunity for a Field Service Technician for professional product lines servicing commercial customers in the GTA and surrounding areas.  The successful candidate will report to the National Service Manager based in Mississauga, Ontario.

 

The Field Service Technician is primarily responsible for providing timely onsite troubleshooting, repair and preventative maintenance of all makes and models of Kärcher advanced professional floor care equipment, including but not limited to commercial and industrial scrubbers, sweepers, vacuums, and pressure washers.

 

OTHER DUTIES AND RESPONSIBILITIES

  • Maintain steady relationships with customers while providing the highest levels of service and productivity by troubleshooting and resolving  technical issues onsite and via phone and email
  • Communicate effectively and in a timely manner with management, coworkers, and customers to ensure customer satisfaction
  • Assess opportunities to improve customer applications through equipment replacement
  • Maintain complete, timely documentation, including field service reports, work orders, part orders, transfers and replenishments, time sheets, and others as defined by management
  • Properly manage service van inventory to maximize first time call completion
  • Responsible for proper and safe use, maintenance, and reporting of all Kärcher company property.  This includes service vans, trailers, tools, and equipment
  • Represent the Kärcher brands and promote Kärcher products by consistently presenting a professional image, both in personal appearance and condition of company equipment

     

QUALIFICATIONS

  • High School Diploma or equivalent
  • 5 - 7 years experience in troubleshooting, diagnosing and repairing mechanical equipment
  • Electrical, Electronics, Liquid Propane (LP) Engine & Hydraulic Systems experience is a plus
  • Ability to read and understand electrical and hydraulic schematics preferred
  • Floor Care Maintenance experience is an asset
  • Strong customer service mindset, problem solving, analytical, and verbal and written communication skills
  • Highly-motivated individual who works well in a team atmosphere and independently
  • Basic computer skills including knowledge of Microsoft Office – Excel, Word and Outlook
  • Valid Driver’s License and clean driving record
  • Up to 90% travel in GTA with company-provided service van is required to support service activities

     

Remuneration includes a competitive compensation plan, excellent benefits, company contributions to a retirement plan and a flexible time-off plan.

 

Kärcher Canada is a fast-growing equal-opportunity organization operating coast-to-coast for 30+ years. It is committed to providing an inclusive, equitable and accessible environment. Our goal is to attract and retain highly talented employees from diverse backgrounds. We are committed to providing accommodation to applicants throughout the recruitment and hiring process.