Technical Service Specialist

The deadline to submit applications is initially set for Monday October 28th, 2024. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.

Do you want to be part of our growth story?

At Kärcher, we don’t just clean; we innovate. As the world’s leading provider of cleaning solutions, we are synonymous with top performance, innovation, and quality. Over 90% of our products have been developed in just the past five years—a testament to our continuous investment in R&D, design, and marketing.

But our true secret weapon? Our people. With 13,000 employees across 70 countries, we operate as a family-owned company where mutual appreciation, trust, and team spirit are at the core of everything we do. We stand out as an employer because we give our team extraordinary tasks and the freedom to grow. Only together can we create that which sets Kärcher apart. The difference is you.

This is how you WOW:

• Technical Support Delivery: Provide stellar technical service support via phone and email, delivering timely, accurate, and requested information to distributors and customers daily.

• Cross-Functional Collaboration: Bridge the gap between the field and the factory by communicating directly with engineering and production teams to resolve recurring machine issues.

• Operational Oversight: Take the lead over the Pre-Delivery Inspection (PDI) area, manage the regional returns processing workflow, and coordinate the employee vehicle fleet for Kärcher Canada.

• Knowledge & Training: Develop impactful training materials for exciting new product launches and assist with local technical training schools as needed.

• Field Problem Solving: Multi-task efficiently to handle customer care functions, stepping out into the manufacturing environment or traveling occasionally to resolve pressing field problems.

It would be WOW if you would bring this in:

• Technical & Mental Aptitude: Strong electro-mechanical troubleshooting skills paired with a high school diploma (or equivalent) and an ability to read complex technical diagrams.

• Digital Literacy: Solid computer skills, including experience with Google Sheets/Docs, Word, Gmail, and enterprise platforms like SAP, AS400, MAPICS, or COM.

• Problem-Solving Ability: The capacity to run basic math calculations and technical conversions to define field problems and draw logical, business-consistent conclusions.

• Strong Communication: Excellent written skills to document complex repair issues, verbal clarity when speaking with diverse audiences, and bonus points if you speak French.

• Customer Focus: A dedicated follow-through mindset that balances rapid customer care resolution with Kärcher Canada's core business values.

Our Kärcher WOW-package:

• Medical, Dental, and Vision plan

• Paid Holidays (11 per year)

• Flexible PTO for exempt employees; generous PTO for non-exempt employees

• HSA, FSA and 401K matching plans

• Paid sick time, as well as short and long term disability insurance

Work Environment

• While performing the duties of this job, the employee is regularly required to stand and reach with arms and hands.

• Standing for 8 hours and frequent walking required.

• The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

• Technical Service Specialists should be prepared to spend portions of their shift working directly in a manufacturing plant environment to resolve pending customer issues.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Nicholas Goldman | Talent Acquisition Specialist

nicholas.goldman@karcher.com