Service Director

Kärcher is the world's leading provider of cleaning technology. The family owned enterprise employs more than 16,000 people in 82 countries and more than 160 companies. More than 50,000 service centers in all countries ensure continuous and comprehensive supplies to customers all over the world. In 2023, Kärcher reached the highest sales with 3.294 billion euros in its history. Kärcher has been active in the Polish market since 1993 and its equipment combines ease of use, functionality and attractive design.

For our growing and successfully operating sales and service subsidiary (turnover of approx. 150 Mio. EUR and more than 300 employees) based in Krakow (Poland), we are currently hiring a

Service Director (m/f/d)

This is how you WOW:

• Being part of the management team and directly reporting to the Managing Director, you will play a key role in shaping and executing the company's service strategy and driving sustainable business growth. 

• Taking full responsibility for the service organization’s financial performance, including revenue, profitability, budgeting, cost control and operational efficiency across all service activities.

• Leading a nationwide service organization operating across multiple locations, ensuring excellent customer service, operational excellence and consistent execution of company standards.

• Driving service business growth through the development of service offerings, maintenance contracts and recurring revenue streams, while partnering closely with the Sales organization to support strategic customers.

• Monitoring and improving key business indicators such as service revenue, operational margin, technician productivity, utilization rates, SLA performance, customer satisfaction and workforce engagement.

• Optimizing service processes, resource allocation and spare parts management to maximize efficiency, quality and profitability.

• Building a high-performance culture focused on accountability, customer centricity, continuous improvement and operational excellence.

• Leading and developing a team of Service Managers and support functions, providing clear direction, coaching and leadership across the organization.

• Ensuring compliance with company procedures, manufacturer standards, health & safety regulations and quality requirements.

• As Director you provide a vision to a team of 78 people in total and manage 7 direct reports; guiding with empathy as well as strong leadership skills. 

• The role is based in Kraków and involves regular travel across Poland (approximately 30% of working time) as well as occasional international travel within the Eastern Europe region.

It would be WOW if you would bring this in:

• A business degree or equivalent education (economics, engineering)

• At least 10 years of experience within service organizations and a minimum of 5 years in a senior service leadership role with full responsibility for operational and financial performance.

• Experience in technical, industrial, automotive, machinery, equipment or related sectors is required. 

• Proven track record in managing large, geographically dispersed service teams and multi-site operations.

• Strong experience in service business management, including P&L responsibility, budgeting, profitability improvement and KPI-driven decision making.

• Excellent understanding of service processes, field service operations, resource planning, SLA management and customer service excellence.

• Strong commercial mindset with the ability to identify growth opportunities, develop service business and increase recurring revenues.

• Demonstrated success in process optimization, organizational development and leading change initiatives.

• A hands-on leadership approach combined with strong communication, negotiation and stakeholder management skills.

• Experience working with CRM systems and modern business applications.

• Understanding the key drivers of a dynamic market, with Customer Centricity: commercially aware, understanding and anticipating the trends and the needs of both operations and management.

• A coaching leadership style marked by empathy and strong communication skills, geared towards top team performance. 

• Strong command of Polish and English (written and orally).

Our Kärcher WOW-package:

• Kärcher offers a stable job based on a full-time employment contract with an attractive remuneration package consisting of a base salary and the possibility of receiving an annual bonus and a company car for professional and private use.

• Medical healthcare and life insurance programs are 100% covered by Kärcher. 

• You can participate in development programs and training, e.g. online language classes. Kärcher offers the possibility to reimburse or share the costs of external educational activities.

• Additional benefits: Cafeteria program (MyBenefit) and sharing the costs of Multisport card, lunch subsidies, integration and charity events, free parking space and Employee Assistance Programme.

• Possibility to work remotely up to 10 days per month.

So: Wanna WOW with us?

We would like to invite you to use the "Apply" button to apply with your English CV in just a few steps.