Retail Operation Supervisor

A. WHAT WILL YOU DO WHILE YOU WOW:

1. Online Channel Operations & Development

• Take charge of developing, launching, and operating online sales channels, ranging Online Shop (D2C), Social Commerce, Marketplace.

• Ensure smooth daily operations, order fulfillment, and customer service for digital channels, delivering proven and measurable business results.

2. Retailer Management

• Oversee and maintain strong, effective relationships with physical retail partners and chain stores.

• Demonstrate strong experiences in managing retailers with proven results, especially in the consumer electronics industry, to optimize displays, streamline operations, and hit sales targets.

3. Digital Execution & Metrics Management

• Coordinate with the Marketing team to execute digital campaigns effectively.

• Directly track, analyze, and manage digital marketing metrics for both Direct-to-Consumer (D2C) and Marketplace platforms to maximize ROI and operational efficiency.

4. Brand Strategy Execution

• Carry out a strong and consistent brand strategy in execution across all touchpoints.

• Ensure that brand guidelines, messaging, and customer experiences are strictly aligned and flawlessly represented both online and offline.

B. IT WOULD BE WOW IF YOU WOULD BRING THIS IN:

• Experience:

  • Proven track record in retail operations and distributor management, ideally in Consumer Electronics.

  • Hands-on experience launching and growing online channels (Webshops, E-commerce platforms) with measurable results.

• Knowledge & Market Understanding:

  • Deep understanding of Vietnam's consumer channel dynamics (both online and offline landscapes).

  • Practical knowledge of digital marketing with strong ability to analyze digital performance metrics.

• Mindset & Skills:

  • Growth-driven and highly dedicated mindset.

  • Strong problem-solving, negotiation, and team-supervision skills in a fast-paced environment.

C. OUR KÄRCHER WOW PACKAGE:

• Competitive salary and bonus.

• Full social insurance coverage as per legal regulations.

• Opportunity to work in a professional, dynamic environment with career advancement potential.

• Continuous training to enhance skills and product knowledge.

• Other welfare policies as regulated by the company.