Hire Controller
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Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?
Our Benefits
- Competitive salary with career progression
- Pension Scheme
- Discretionary Bonus Scheme
- 24 days annual holiday + bank holidays (increases with service)
- Simplyhealth Cash Plan (including retail discount scheme)
- Critical Illness Cover
- Life Insurance
- Employee Assistance Programme (EAP)
- Staff discount on Kärcher products
Hire Controller - Kärcher Hire, Manchester
Purpose of the role
To be a custodian of the brand, to effectively meet our customers’ needs, and to help build a growing, profitable, sustainable Kärcher.
Your key responsibilities will be
- To assist customers with all telephone, email enquiries, providing quotations, machine specifications and technical information as required
- Providing customers with appropriate information and pricing
- To facilitate hire requests that convert enquiries into hires
- Liaising with the service team to ensure they are aware customer requirements to ensure stock requirements/peaks are understood and communicated in a timely manner
- Assisting the sales team with enquiries and facilitating customers' demands; keeping them involved with updates, opportunities and potential issues
- Co-ordinating transport requirements, scheduling of deliveries, collections and demonstrations of products
- Updating records using insphire system
- Regular communication with Drivers throughout the day to ensure deliveries and collections are met
- Raising pro-forma invoices and taking appropriate payments, through world pay system
- Ensuring that high levels of customer service are met and delivered; taking responsibility for the start of the customer journey
- Ensuring that excellent communication is maintained within the business and key stakeholders
Your qualifications, experience and characteristics are
- Achievement of 3 GCSEs 9-4 (A-C), including Maths and English
- Previous experience in customer service or administrative position in an office environment
- Highly organised individual with strong attention to detail
- Excellent communication skills, both written and verbal
Contact details
Kärcher (U.K.) Ltd
Human Resources – Melanie Cunnane, Recruitment Co-ordinator
01295 752052
Recruitment@karcher.co.uk
www.karcher.co.uk