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Inside Sales -Aftermarket


Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?



Inside sales role with responsibility for the assigned region of the country, the job entails selling and introducing products to established clients and prospecting for new business, building quotations on standard products, writing orders and communicating pertinent information to customers.


Essential Duties and Responsibilities

  • Make a preset number of calls per day to current customer base and new prospects
  • Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.
  • Participate in training sessions, meetings, skill building and professional development classes.
  • Identifying decision makers amongst the targeted leads in order to start sales process.
  • Cooperating with Sales Supervisor to determine essential strategic approaches for sales.
  • Maintaining and expanding the database of prospects of the organization.
  • Outbound and inbound account management.
  • Attending sales group meetings concerning sales targets or forecasts, reporting on market situation.
  • Handling cancellations or changes in sales order and communicating the changes with the related departments.
  • Coordinating with customer service for status on orders from related plant departments in ensuring the delivery commitment to clients is met.
  • Providing effective product recommendations for the resellers.
  • Emphasizing service or product features and benefits, discussing credit terms, quoting prices.
  • Capturing of accurate and complete information in Customer Relationship Management system (CRM).
  • Attending industry conferences to develop industry expertise and to build network.



Other duties assigned





Bachelors degree in Business or equivalent combination of education and experience preferred



  • Previous Inside Sales support experience with a track record of success.
  • Demonstrated experience working closely with operations support teams and Customer Service Demonstrated career advancement based upon performance.


Knowledge, Skills and Abilities

  • Ability to remain professional and courteous with customers at all times
  • Excellent customer relationship skills in developing trust and loyalty with our customer base
  • Ability to anticipate customer needs based on initial inquiries and/or limited information
  • Strong skills in MS Office, including Word, Excel and Outlook as well as the internet and other computer programs
  • SAP experience preferred
  • Strong verbal and written communication skills
  • Strong hunting and closing skills
  • Ability to work with other team members to resolve issues
  • Able to work in fast-paced, self-directed entrepreneurial environment.
  • Demonstrated solution oriented approach to supporting Sales Team and Customers.
  • Ability to adapt to stretch goals and continuous improvement company culture
  • Excellent telephone sales personality skills.
  • Should be expert in CRM usage.
  • Prominent organization, presentation and time management skills.
  • Decision-making, problem resolution and creative thinking skills.
  • Able to multi-task the activities with shifting priorities.

Language Skills

Fluency in English required, which includes excellent communication skills both oral and written.

Mathematical Skills

Ability to add, subtract, multiply, and divide two digit numbers and to multiply with 10’s and 100’s.



Occasionally lifts up to 30 pounds or carries, and balances while working in the office environment and frequent use of eye, hand, and finger coordination.



Normally in a typical office environment with a computer, it’s peripherals, and IT. Makes regular visits to manufacturing and distribution facilities.


This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  These may be added, removed, changed or reassigned as needed to accommodate business requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

Nearest Major Market: Fayetteville