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Customer Service Representative 1

Flamingo

Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?

 

Customer Service Representative 1

 

Purpose

Responsible for addressing customer needs from start to finish.  Providing excellent customer service is essential as this position will serve as the customer’s primary point of contact to the company. This position also requires the ability to complete duties with a high degree of quality and accuracy.

 

Essential Duties and Responsibilities

  • Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions and general customer concerns
  • Follow defined parameters to resolve customer issues as effectively and efficiently as possible
  • Perform order management functions within company ERP System (SAP)
  • Maintain a high level of professionalism and work to establish a positive rapport with every caller
  • Assist distribution partners with use of eCommerce and portal functions
  • Track sales orders through shipping and invoicing to ensure on time delivery where possible
  • Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required per procedure
  • Work collaboratively with other Customer Service Team Members to maintain phone coverage and support as necessary for a high-performing customer service team
  • Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers
  • Stay up to date on company product and policy information as required

 

OTHER DUTIES AND RESPONSIBILITIES

Other duties assigned

 

 

QUALIFICATIONS

 

Education

High School diploma or GED

 

Experience

Entry-level position no experience required

 

 

 

Knowledge, Skills and Abilities

  • Ability to remain professional and courteous with customers at all times
  • Ability to anticipate customer needs based on initial inquiries and/or limited information
  • Some verbal and written communication skills
  • Ability to work with other team members to resolve issues
  • Proficient in MS Office, including Word, Excel and Outlook as well as the internet and other computer programs
  • SAP experience preferred

 

Language Skills

Fluency in English required, which includes excellent communication skills both oral and written.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide two digit numbers and to multiply with 10’s and 100’s.

 

 

PHYSICAL DEMANDS

Occasionally lifts up to 30 pounds or carries, and balances while working in the office environment and frequent use of eye, hand, and finger coordination.

 

 

WORK ENVIRONMENT

Normally in a typical office environment with a computer, it’s peripherals, and IT. Makes regular visits to manufacturing and distribution facilities.

 

 

 

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  These may be added, removed, changed or reassigned as needed to accommodate business requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran


Nearest Major Market: Fayetteville