Outbound Resolution Clerk

This is how you WOW:

• Initiating calls or emails to the customer care team to address potential delivery problems, provide updates, or gather necessary information related to outgoing shipments.

• Collaborating with internal departments like Receiving, Shipping, Inventory, to resolve order/delivery issues.

• Continuously monitor daily metrics, KPIs, and Open delivery reports for assigned areas to identify deviations and initiate problem-solving efforts.

• Provide support for UPS and LTL manifesting, which involves packing slips and LogisticsPlus  communication

• Managing international shipments, including handling routing, shipper's letters of instruction (SLI), and invoices

• Support continuous improvement initiatives by training and creating required documentation.

• Be the subject matter expert in the area of responsibility, including but not limited to the WMS system and SAP, finding resolutions to systematic issues.

• Monitor BD87 daily in SAP for failed idocs and find the resolution to clear

• Point of contact for freight carriers for any problem resolution

It would be WOW if you would bring this in:

• High Level of Knowledge with  SAP, Korber, UPS Worldship and Logistics Plus

• Ability to learn new things quickly with WMS, and SAP and other software as implemented. 

• Ability to adapt and thrive in a fast pace, ever changing environment

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

• At least ( 2-3 ) year(s) of related experience is required.

Our Kärcher WOW-package:

• Medical, Dental, and Vision plan

• Paid Holidays (11 per year)

• Flexible PTO for exempt employees; generous PTO for non-exempt employees

• HSA, FSA and 401K matching plans

• Paid sick time, as well as short and long term disability insurance

Work Environment

• While performing the duties of this job, the employee is regularly required to stand and reach with arms and hands.

• Standing for 8 hours and frequent walking required.

• The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. 

Physical Demands

• While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to airborne particles. 

• The noise level in the work environment is usually high, proper protective equipment is required.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  These may be added, removed, changed or reassigned as needed to accommodate business requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran