Technical Support and Training Specialist

The salary range for this position is $75,000.00 - $85,000.00 depending on experience.

The deadline to submit applications is initially set for Monday April 28th, 2025. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.

This is how you WOW:

• Provide remote and on-site technical assistance to dealers and end-users.
• Diagnose and resolve mechanical, hydraulic, electrical, and software-related issues.
• Assist with technical inquiries via phone, email, and video support.
• Support warranty claim validation and ensure timely resolution of service concerns.
• Document recurring issues and collaborate with engineering and product teams to develop solutions.
• Develop and deliver hands-on training programs for operators, service technicians, and dealer personnel.
• Conduct in-depth training on equipment operation, maintenance procedures, and best practices.
• Lead train-the-trainer programs to empower dealer technicians and fleet managers.
• Create and update training manuals, instructional videos, and technical documentation.
• Perform on-site equipment demonstrations showcasing technical features, capabilities, and applications.
• Assist sales teams and dealers by demonstrating product advantages and competitive differentiation.
• Conduct pre-delivery inspections (PDI) and ensure proper setup of new equipment.
• Provide technical guidance during large-scale installations and customer site visits.
• Work closely with the Aftersales, Engineering, and Product Management teams to improve product support.
• Identify areas where technical support tools, training, or documentation can be enhanced.
• Assist in the development of technical service bulletins (TSBs) and maintenance best practices.

It would be WOW if you would bring this in:

• 3+ years of experience in technical support, field service, or training within the equipment, municipal, or industrial sector.
• Strong knowledge of mechanical, hydraulic, electrical, and software systems.
• Experience with municipal equipment, implement carriers, attachments, and sweepers preferred.
• Ability to troubleshoot and diagnose complex technical issues.
• Previous experience conducting technical training programs and customer education.
• Proficiency in Microsoft Office, CRM, and ERP systems (SAP Business One preferred).
• Strong ability to read and interpret schematics, wiring diagrams, and service manuals.

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena  | Talent Acquisition Manager  
Fabiana.Valbuena@Karcher.com