Equipment Support and Training Specialist

The salary range for this position is $75,000.00 - $85,000.00 depending on experience. 

This is how you WOW:

• Provide remote and on-site technical assistance to dealers and end-users.
• Diagnose and resolve mechanical, hydraulic, electrical, and software-related issues.
• Assist with technical inquiries via phone, email, and video support.
• Support warranty claim validation and ensure timely resolution of service concerns.
• Document recurring issues and collaborate with engineering and product teams to develop solutions.
• Develop and deliver hands-on training programs for operators, service technicians, and dealer personnel.
• Conduct in-depth training on equipment operation, maintenance procedures, and best practices.
• Lead train-the-trainer programs to empower dealer technicians and fleet managers.
• Create and update training manuals, instructional videos, and technical documentation.
• Perform on-site equipment demonstrations showcasing technical features, capabilities, and applications.
• Assist sales teams and dealers by demonstrating product advantages and competitive differentiation.
• Conduct pre-delivery inspections (PDI) and ensure proper setup of new equipment.
• Provide technical guidance during large-scale installations and customer site visits.
• Work closely with the Aftersales, Engineering, and Product Management teams to improve product support.
• Identify areas where technical support tools, training, or documentation can be enhanced.
• Assist in the development of technical service bulletins (TSBs) and maintenance best practices.

It would be WOW if you would bring this in:

• 3+ years of experience in technical support, field service, or training within the equipment, municipal, or industrial sector.
• Strong knowledge of mechanical, hydraulic, electrical, and software systems.
• Experience with municipal equipment, implement carriers, attachments, and sweepers preferred.
• Ability to troubleshoot and diagnose complex technical issues.
• Previous experience conducting technical training programs and customer education.
• Proficiency in Microsoft Office, CRM, and ERP systems (SAP Business One preferred).
• Strong ability to read and interpret schematics, wiring diagrams, and service manuals.

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena  | Talent Acquisition Manager  
Fabiana.Valbuena@Karcher.com