After Sales Manager

This Is How You WOW:

• Manage and steer the local Aftermarket & Services strategy, including delegating and directing service tasks and monitoring the progress of current projects
• Manage service team members to ensure the team's objectives and sales goals will be implemented accordingly.
• Responsible for the Aftermarket & Service Business Unit, managing field and workshop technicians, dispatchers, sales of Services, Spare Parts, Accessories and Detergents, warranty, technical support and technical documentation.
• Manage the Service Partners Network, ensuring the business development not losing the Customer Centricity.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships.
• Ensures that service is provided on a widespread scale through service partners and/or technicians.
• Cultivates relationships with service partners, dealers and sales representatives.
• Lead Profit Center Service by executing the service strategy for long-term customer retention.
• Introduces and proceeds with service controlling to keep expenditure as low as possible, save costs and work at a profit level.
• Calculation and pricing for billable services.
• Responsible for technical matters.
• Strong collaboration within the region.
• Creating and maintaining service reporting framework including service metrics, automated reports and dashboards & analytics

Our Kärcher WOW - Benefits:
 

• Medical insurance
• Life insurance
• WOW Culture and Development
• Saving fund
• Work-life balance (half days off and hybrid work) 

It would be WOW if you would bring this in: 

• Commercial, Industrial, Mechanical, Electromechanical, Electronic or Electrical Engineer.
• Postgraduate degree in commercial area, customer service or project management is desirable).
• Desirable five (5) years of experience leading after sales areas in sales channels as such as B2B, B2C, B2B2C
• Knowledge and experience in customer service,, NPS, CRM.
• English advanced: B2 - C1 level.
• Excel intermediate / upper-intermediate level.
• Quality and Management System and SAP (desirable)