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Technical Service Specialist

Penguin

Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?

PURPOSE:  This position works with our distributors and customers providing technical service for equipment repair and maintenance via phone, fax, and e-mail through daily interactions.

 

ESSENTIAL DUTIES AND RESPONSIBILIIES (include but are not limited to):

  • Possesses electro-mechanical aptitude, follow through, and strong customer service skills.
  • Responds to all customer inquiries on a timely and accurate basis.
  • Provides technical service support where needed.
  • Furnishes requested information daily to customers via phone, fax, or e-mail.
  • Communicates with engineering and production to resolve recurring issues that arise from the field.
  • Assists with training schools on the local level when needed.
  • Requires occasional travel to assist with problems that may occur in the field.
  • Possesses the ability to multi-task to perform functions pertaining to customer care.
  • Understands the credit and rebilling process.
  • Possesses computer skills that include Excel, Word, AS400/MAPICS/COM, SAP, and Outlook.

 

EDUCATION

  • High school diploma or equivalent required.

 

LANGUAGE SKILLS

  • Reads, comprehends, and interprets a variety of simple to complex instructions and diagrams.
  • Uses writing skills to document repair and maintenance-related problems.
  • Articulates information clearly to a variety of audiences; i.e., customers, other technical employees, management, etc.
  • Communicates through reading and writing using the English language; however, knowledge of other languages is a plus.

 

MATHEMATICAL SKILLS

  • Performs basic math calculations, as needed, when solving technical problems.
  • Performs calculations for technical conversions.

 

REASONING ABILITY

  • Makes decisions that will assist the customer as well as remains consistent with KNA’s business values.

 

PHYSICAL DEMANDS

  • The majority of the work is performed in an office environment that has limited physical demands.
  • Occasions may arise that require the Technical Service Specialist to work in the manufacturing environment to resolve pending customer issues.

 

WORK ENVIRONMENT:

  • Is mostly in an office environment which includes a computer and IT technology.
  • Trips are made occasionally to the manufacturing floor.
  • Occasional travel may be required to customers’ facilities which may also require the employee to have acceptable credit in order to qualify for a company credit card to be used for travel purposes.
  • At times must work on the second floor with no access to an elevator.

 

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  These may be added, removed, changed, or reassigned as needed to accommodate business requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

www.kaercher.com

 


Nearest Major Market: Philadelphia