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Field Service Technician /Greater Portland Area

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Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?

Field Service Technician / Greater Portland Area

 

Purpose

Provide repair services to customers of Kärcher.  Repair services are generally preformed at customer locations off site from the company shop.

 

Essential Duties and Responsibilities

Duties include installing and repairing equipment and training customer employees on how to maintain machinery.  Performs trial run of machinery to ensure performance and quality meet specifications. Has knowledge of commonly-used concepts, practices and procedures.  Relies on instructions and pre-established guidelines.  Works under immediate supervision.

 

Other Duties and Responsibilities

Maintain high level of productivity

Daily and responsive communication with Dispatch Call Center to receive jobs and relay job status upon completion of each service call

Responsive Interaction with customers providing highest level of service

Recognizing and securing additional revenue opportunities

Perform bi-monthly cycle counts of inventory and account for differences

Responsible for van inventory and accuracy

Daily completion and submission of paperwork (ie: Workorders, timesheets)

Prepare parts replenishment paperwork and submit daily to Parts Coordinator

Responsible for safety of van and assurance that all safety items required are on the van

Responsible for assuring that regular vehicle maintenance checks are performed

Other duties as assigned

 

Supervision Received

DIRECT SUPERVISION:  Daily priorities are established by supervisor but employee is expected to evaluate and respond to new situations which require immediate attention.  Work is frequently checked while in progress and end results are reviewed.  

 

Supervision Exercised

None

 

QUALIFICATIONS

 

Education

High school diploma or equivalent

Auto Mechanic Certification desirable

 

 

 

Experience

    1.  years

Military Vehicle, Heavy Equipment, Tank Mechanic

Auto Mechanic

Diesel Mechanic

1 year tenure with Kärcher

Advanced troubleshooting commercial machines

Machine knowledge course and demonstrated on the job skill.

Recommendation from Trainer

Small Engines competency

 

Knowledge, Skills and Abilities

Strong electro-mechanical skills with previous service experience

Basic electrical knowledge. Knowledge of AC  and DC Circuits is a plus

Knowledge of hydraulics is a plus

Welding and torch experience is a plus

Metal fabricating and/or cutting experience is a plus

Self-Starter/ Takes the initiative

Good oral and written communication skills

Must be able to work in both a team atmosphere and alone

Valid driver’s License with clean driving record

Customer-centric attitude

Computer Skill

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

PHYSICAL DEMANDS

 Must be able to lift up 100 pounds

Travel as required

 

 

WORK ENVIRONMENT

Service vehicle

Parts room

Minimal time in office

Customer locations

 

EEOC

 

Contact

 

www.kaercher.com