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Telemarketing Team Leader

Flamingo

Extraordinary tasks require extraordinary people, which is why we look for employees who show outstanding motivation, dedication and team spirit. 

All over the world, Kärcher is synonymous with top performance, innovation and quality. In the same way that our products stand out from others, we stand out as an employer too. As a family-owned company, mutual appreciation and trust are particularly important to us. At Kärcher you can expect interesting challenges and open knowledge sharing as a perfect platform for your individual career planning and personal development.

Only together can we create that which sets Kärcher apart – and each individual employee plays an important role in this. The difference is you.

 

 

Telemarketing Team Leader

 

Purpose of the role:

The Telemarketing Team Leader oversees the daily running and management of the Kärcher Internal Telemarketing and Telesales Team, meeting any set targets and ensure the continuous development and training of team members.

 

Your key responsibilities will be:

  • Making regular contact with hot and warm responses to our demand generation campaigns
  • Booking appointments for our External Sales Teams
  • Working closely with our External Teams and Marketing Teams to identify the best possible opportunities to target key target market groups and markets
  • Lead the Internal Telemarketing/Telesales strategy execution through the effective management of the Internal Telemarketing and Telesales Team
  • Actively research, qualify and confirm meetings with key decision makers        
  • One-to-one phone conversations with prospects to initiate, nurture and convert to appointments
  • Scope out, set and deliver weekly KPIs by coaching, supporting and motivating the team to achieve their goals
  • Keeping close account of the demand generation funnel and sales conversion; making the success factors for the team visible to drive their productivity
  • Participation in the development of sales initiatives
  • Developing and maintaining customer relationships where required
  • Disciplined use of CRM system, communication and customer management
  • Providing regular reporting of KPIs to the Leadership Team
  • Making a positive contribution to the overall team environment and performance
  • Dealing with all internal and external customers in a professional, effective manner to achieve customer satisfaction

 

Your qualifications and experience are:

  • 3 GCSEs minimum Grade C including English and Maths, or equivalent
  • Excellent customer service skills
  • Ability to quickly build relationships with customers and colleagues
  • Experience in telesales, ideally within a call centre environment
  • Ability to work under pressure towards deadlines

 

Our Benefits:

  • Competitive salary with career progression
  • Pension Scheme
  • Discretionary Bonus Scheme
  • 24 days annual holiday + bank holidays (increases with service)
  • Simplyhealth Cash Plan (including retail discount scheme)
  • Critical Illness Cover
  • Employee Assistance Programme (EAP)
  • Staff discount on Kärcher products

 

Contact details

Kärcher (U.K.) Ltd

Human Resources – Amelia Crook, HR Apprentice

01295 752204

Recruitment@karcher.co.uk 

www.karcher.co.uk