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Telemarketing Executive

Penguin

Extraordinary tasks require extraordinary people, which is why we look for employees who show outstanding motivation, dedication and team spirit. 

All over the world, Kärcher is synonymous with top performance, innovation and quality. In the same way that our products stand out from others, we stand out as an employer too. As a family-owned company, mutual appreciation and trust are particularly important to us. At Kärcher you can expect interesting challenges and open knowledge sharing as a perfect platform for your individual career planning and personal development.

Only together can we create that which sets Kärcher apart – and each individual employee plays an important role in this. The difference is you.


Telemarketing Executive

 

Are you interested in a career in sales? Telemarketing is the perfect opportunity to learn about all aspects of the Kärcher sales channel, whether that be sales support or field-based working, face-to-face with customers. This is a fantastic opportunity if you have been interested in sales in the past but may feel you don't have the experience, we are offering a brilliant opportunity to start your sales career path.

 

Purpose of the role:

To execute the company telemarketing strategy through effective tele-sales calls to customers and new prospects. This role focuses on booking appointments for our business development team. A high level of commercial initiative and acumen is required to research, qualify and confirm meetings with key decision makers. Targeting key industrial markets, you will work closely with our Business Development Managers to identify the best possible opportunities. For the right candidate this is the ideal first step into an outbound sales career at Karcher.

 

Your key responsibilities will be:

  • Making regular contact with warm and hot responses to our demand generation campaigns
  • Booking appointments for our External Sales Teams and ensuring that appointments are added to sales calendars
  • Using lead forensics to follow up on customer interest
  • Liaising with Field Sales Team on a daily basis
  • Communicating promotional initiatives to market
  • Co-ordinating mail/email/fax campaign
  • Executing phone conversations with prospects to initiate conversations, then nurture and convert to appointments
  • Developing and maintaining customer relationships
  • Disciplined use of CRM system
  • Organising external Sales Teams diaries
  • Actively researching, qualifying and confirming meetings with key decision makers
  • Visiting customers with the sales team to promote the Kärcher Brand and our products

 

Your qualifications, experience and characteristics are:

  • GCSEs at Grade 4, or equivalent, including English and Maths
  • Excellent customer service skills
  • Ability to quickly build relationships with customers and colleagues
  • Experience in telesales ideally within a call centre environment
  • Ability to work under pressure
  • Willing to go the extra mile for internal and external customers
  • Good computer and administration skills/ Proficient in the use of MS office
  • Experience in working to and exceeding targets
  • Good attitude and open to learning is key in this role
  • Self-starter that is results orientated

 

Our Benefits

  • Competitive salary with career progression
  • Pension Scheme
  • Discretionary Bonus Scheme
  • 24 days annual holiday + bank holidays (increases with service)
  • Simplyhealth Cash Plan (including retail discount scheme)
  • Critical Illness Cover
  • Employee Assistance Programme (EAP)
  • Staff discount on Kärcher products