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Service Scheduler- Regional

Swan

Extraordinary tasks require extraordinary people, which is why we look for employees who show outstanding motivation, dedication and team spirit. 

All over the world, Kärcher is synonymous with top performance, innovation and quality. In the same way that our products stand out from others, we stand out as an employer too. As a family-owned company, mutual appreciation and trust are particularly important to us. At Kärcher you can expect interesting challenges and open knowledge sharing as a perfect platform for your individual career planning and personal development.

Only together can we create that which sets Kärcher apart – and each individual employee plays an important role in this. The difference is you.

Our Benefits

  • Competitive salary with career progression
  • Pension Scheme
  • Discretionary Bonus Scheme
  • 24 days annual holiday + bank holidays (increases with service)
  • Simplyhealth Cash Plan (including retail discount scheme)
  • Critical Illness Cover
  • Life Insurance
  • Employee Assistance Programme (EAP)
  • Staff discount on Kärcher products

 

Service Scheduler - Regional

 

Purpose of the Role:

To be a custodian of the brand, to effectively meet our customers’ needs, and to help build a growing, profitable, sustainable Kärcher.

To support Field Service Technicians within a regional area including co-ordination, booking and effective scheduling ensuring the delivery of a world class service experience.

 

Your key responsibilities will be:

  • To be a custodian of the brand at all times and demonstrate Kärcher values
  • Daily communication with Regional Field Service Technicians, Regional Service Team Leader and other Regional Service Schedulers
  • Supporting and assisting Field Service Technicians with regard to their daily schedule, outstanding service requests and associated queries
  • To effectively utilise Field Service Technicians in order to maximise productivity and minimise response times
  • Ensuring all service level agreements and associated contract conditions are adhered to and met
  • Scheduling of work for Field Service Technicians
  • Despatching work to Field Service Technicians in CRM
  • Handling incoming telephone calls & emails from external and internal customers
  • Liaising with external and internal customers in relation to service request progress and updating CRM accordingly
  • Processing spare parts orders
  • Manage / update Cases & Work Orders within the Regional Scheduler Dashboard in CRM daily
  • Undertake other activities requested by management to meet department and/or business requirements

 

Your qualifications and experience are:

  • 3 GCSEs at Grade 4, including English and Maths or equivalent
  • Experience in a Customer Service or support role
  • Experience in an office administration role
  • Good communication skills both written and verbal
  • Strong planning and organisational skills
  • Excellent attention to detail and accuracy

Contact details

Kärcher (U.K.) Ltd

Human Resources – Melanie Cunnane, Recruitment Co-Ordinator

01295 752052

Recruitment@karcher.co.uk 

www.karcher.co.uk