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Service Administrator

Irene

Extraordinary tasks require extraordinary people, which is why we look for employees who show outstanding motivation, dedication, team spirit and are willing to be custodians of the Kärcher Brand.

All over the world, Kärcher is synonymous with top performance, innovation and quality. In the same way that our products stand out from others, we stand out as an employer too. As a family-owned company, mutual appreciation and trust are particularly important to us. At Kärcher you can expect interesting challenges and open knowledge sharing as a perfect platform for your individual career planning and personal development.

Only together can we create that which sets Kärcher apart – and each individual employee plays an important role in this. The difference is you.

 

Our Benefits

  • Competitive salary with career progression
  • Pension Scheme
  • Discretionary Bonus Scheme
  • 24 days annual holiday + bank holidays (increases with service)
  • Simplyhealth Cash Plan (including retail discount scheme)
  • Life Insurance
  • Critical Illness Cover
  • Employee Assistance Programme (EAP)
  • Staff discount on Kärcher products

 

Service Administrator

 

Purpose of the role

To be a custodian of the brand and build a growing, profitable, sustainable Kärcher Service Business.

 

Your key responsibilities will be

Provide administrative support to internal and external customers; including general customer service, invoicing, cost estimations and reporting ensuring the delivery of a world class service experience

 

Main Tasks

  • Being a custodian of the brand at all times and demonstrating Kärcher values
  • Handling incoming telephone calls & emails from external and internal customers
  • Liaising with external and internal customers in relation to service request progress and updating CRM accordingly
  • Ensuring data in work orders is accurate prior to submitting to SAP
  • Submitting all Service related work orders to SAP
  • Creating and managing cost estimations within CRM in line with customer and contract conditions
  • Processing spare parts orders for accepted cost estimations
  • Following up on outstanding purchase orders / cash payments and open cost estimations
  • Checking SAP orders held in the system (e.g. open delivery notes / missing pricing etc)
  • Investigating and resolving Technician Stock Take queries
  • Investigating and resolving Service invoice queries and raising supporting credit paperwork as required
  • Generating daily, weekly and monthly customer reports as required
  • Undertaking other activities requested by management to meet department and/or business requirements

 

Your qualifications, experience and characteristics are

  • 3 GCSEs at Grade 4, or equivalent, including English and Maths
  • Previous experience in a Customer Service and/or Office administration role
  • IT literate, proficient at using MS Office
  • Experience using CRM systems 
  • You must be able to work under pressure, and meet deadlines
  • You must have strong attention to detail and be highly organised
  • You must have fantastic communication skills, both written and verbal
  • You must be able to work well within a team and be able to adapt quickly to different situations

 

Contact details

Kärcher (U.K.) Ltd

Human Resources – Alastair Marshall, Recruitment Co-ordinator

01295 752162

Recruitment@karcher.co.uk 

www.karcher.co.uk