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Field Support Executive

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Extraordinary tasks require extraordinary people, which is why we look for employees who show outstanding motivation, dedication, team spirit and are willing to be custodians of the Kärcher Brand.

All over the world, Kärcher is synonymous with top performance, innovation and quality. In the same way that our products stand out from others, we stand out as an employer too. As a family-owned company, mutual appreciation and trust are particularly important to us. At Kärcher you can expect interesting challenges and open knowledge sharing as a perfect platform for your individual career planning and personal development.

Only together can we create that which sets Kärcher apart – and each individual employee plays an important role in this. The difference is you.

 

Field Support Executive

 

Postcode areas: RG, SN, SP

 

Purpose of the role

To provide field sales support to the BSC and Retail channels and to help deliver the sales targets for both channels. As part of the wider goal for Kärcher to deliver market leading Key Account management, to visit end user sites and ensure that customers receive a market leading experience pre and post purchase. To have responsibility for a defined geographical area and attend specific local end user sites and provide a range of high quality support tasks across all stages of the sales process. This role is working within a successful and established team.

 

Your key responsibilities will be

  • Ensuring that the sales targets are met through delivering excellent site support
  • Supporting mobilisations of new contracts
  • Delivering and demonstrating new equipment on site
  • Ensuring staff are correctly trained on new equipment, that questions are answered and staff accredited
  • Identifying new business opportunities on site and ensure leads are promptly passed on to the relevant sales teams
  • Visiting agreed sites at an agreed frequency to ensure client satisfaction, build strong relationships and to ensure Kärcher brand is well represented
  • Representing Kärcher in a professional way and to ensure Kärcher remain the preferred brand of choice at the site.
  • Communicating back to the relevant Key Account Manager
  • Ensuring that the Kärcher CRM system is regularly and accurately updated

 

Your qualifications, experience and characteristics are

  • 3 GCSEs at Grade 4, or equivalent, including English and Maths
  • Full current UK driving licence essential, this position consists of working away from home in the field and attending sites at unsociable hours
  • Experience of sales and/or service within a technical/equipment environment
  • Clear communication, both written and verbal at all levels
  • Ability to engage with a variety of people
  • Excellent timekeeping and planning skills
  • Willingness to travel long distances
  • Full UK driving licence essential

 

Our Benefits

  • Competitive salary with career progression
  • Company vehicle and fuel card
  • Pension Scheme
  • Discretionary Bonus Scheme
  • 24 days annual holiday + bank holidays (increases with service)
  • Simplyhealth Cash Plan (including retail discount scheme)
  • Critical Illness Cover
  • Employee Assistance Programme (EAP)
  • Staff discount on Kärcher products
  • Commission Scheme

 

Contact details

Kärcher (U.K.) Ltd

Human Resources – Alastair Marshall, Recruitment Co-ordinator

01295 752162

Recruitment@karcher.co.uk 

www.karcher.co.uk