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CRM Specialist (12 Month Fixed-Term Contract)

Penguin

Extraordinary tasks require extraordinary people, which is why we look for employees who show outstanding motivation, dedication, team spirit and are willing to be custodians of the Kärcher Brand.

All over the world, Kärcher is synonymous with top performance, innovation and quality. In the same way that our products stand out from others, we stand out as an employer too. As a family-owned company, mutual appreciation and trust are particularly important to us. At Kärcher you can expect interesting challenges and open knowledge sharing as a perfect platform for your individual career planning and personal development.

Only together can we create that which sets Kärcher apart – and each individual employee plays an important role in this. The difference is you.

 

Our Benefits

  • Competitive salary with career progression
  • Pension Scheme
  • Discretionary Bonus Scheme
  • 24 days annual holiday + bank holidays (increases with service)
  • Simplyhealth Cash Plan (including retail discount scheme)
  • Critical Illness Cover
  • Employee Assistance Programme (EAP)
  • Staff discount on Kärcher products

 

CRM Specialist (12 Month Fixed-Term Contract)

 

Purpose of the role

To proactively drive the Kärcher Data Driven Marketing and CRM strategy throughout the business, by working closely with internal teams and external agencies; collecting and organising data to provide business insights

 

Your key responsibilities will be

  • Supporting the CRM Manager with Kärcher UK’s Customer Relationship Management system (OneView - Microsoft Dynamics), including data management & analysis
  • Supporting CRM Manager and Kärcher UK Users in the day to day running of OneView
  • Understanding, capturing and addressing local needs and supporting users requests in the OneView inbox
  • Reporting department specific information for stakeholders, including system usage & auditing
  • Preparing (e.g. adapting training material) and conducting training for relevant CRM Users (New Starters, System Updates, General Knowledge)
  • Motivating users planning and coordination of local work packages
  • Checking for continuity and supporting the CRM Manager on CIP Projects (Continuous Improvement Process)
  • Reporting project status to the AKW project team and local management
  • Testing CRM functionalities and supporting development of best practice
  • Participate in user testing and upgrade process, and ensure that business objectives are met
  • Measuring and ensuring the success of implementation (KPIs)
  • Processing data into and out of CRM system in a systematic and structured manner, ensuring legal compliance and 100% accuracy
  • Maintaining the integrity of that data through control functions and ensuring the data is accurate and up to date and monitor and audit data quality
  • Creating data dashboards, graphs and visualisations across the business

 

Your qualifications, experience and characteristics are 

  • 3 GCSEs at Grade 4, or equivalent, including English and Maths
  • Experience of CRM Systems, preferably Microsoft Dynamics
  • Experience in an administration role is essential
  • Excellent communication and people skills
  • A good understanding of customer needs
  • Self-motivated, with the ability to work independently
  • Excellent planning and organisational skills

 

Contact details

Kärcher (U.K.) Ltd

Human Resources – Alastair Marshall, Recruitment Co-ordinator

01295 752162

Recruitment@karcher.co.uk 

www.karcher.co.uk