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Warranty Coordinator - Blackwood, NJ

Penguin

Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?

 

 

 

Warranty Coordinator - Blackwood, NJ

 

 

Purpose

Communicates and administers brand warranty policies and procedures through direct customer interaction.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Communicates, interprets, and assists customers with the resolution of warranty issues.
  • Enters warranty data into SAP system—with high attention to detail—generating warranty claim information for historical purposes and issues customer credits.
  • Receives, reviews, and logs warranty claims from online system and mail.
  • Compiles and enters machine registration card data.
  • Generates ‘rejected claim’ letters using Microsoft Office software and dispatches them via e-mail to the customers.
  • Maintains rejected warranty claim files and insures accepted warranty claims are imaged into the computer system for archiving purposes.
  • Maintains communication about issues with warranty claim status via phone or e-mail directly with customers.
  • Communicates and interprets warranty claim and returns issues.

 

SUPERVISION RECEIVED

Employee plans work and activities to meet defined work objective or schedule.  Routine tasks are performed independently but unusual or critical decisions would be subject to consultation with supervisor.

 

Qualifications

Education

  • Bachelor’s or Associate’s Degree or equivalent combination of education and experience.

 

Experience

  • Understands and uses Microsoft Office software; i.e., Word and Excel.
  • Data entry experience required.
  • SAP experience preferred.

 

 

 

 

KNOWLEDGE, SKILLS, AND ABILITIES

  • Able to use and learn the SAP system.
  • Possesses fast, accurate keyboarding skills.
  • Possesses a mechanical aptitude.
  • Collaborates willingly in a team environment.
  • Demonstrates professional integrity and confidentiality.
  • Collects, compiles, analyzes, and reports data to internal and external customers.

 

Language Skills

  • Communicates well in technical English, both verbally and in writing.
  • Communicates courteously and effectively in all situations.
  • Report writing skills preferred.

 

Reasoning Ability

  • Demonstrates problem-solving skills using deductive and inductive reasoning skills as well as independent thinking skills when determining resolutions to issues.
  • Demonstrates data analysis skills.

 

PHYSICAL DEMANDS

  • Works at a desk for extended periods of time.
  • Operates a computer and its peripherals efficiently.
  • Able to file paperwork in appropriate forms and locations.
  •  

WORK ENVIRONMENT

  • Normally works in an office environment that has a computer with IT capabilities and software.
  • Sometimes works in a factory environment that can be noisy and dusty.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  These may be added, removed, changed, or reassigned as needed to accommodate business requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

We are an equal opportunity employer.

M/F/Veteran/Disabled

Benefits

Kärcher has competitive benefit offerings for all full-time employees, which include but are not limited to:

  • Medical, dental and vision plans
  • Employee, spouse, and child life insurance
  • HSA and FSAs for health care, child care, and commuting
  • 401k matching up to 4%
  • Paid holidays (11 per year)
  • Flexible PTO for exempt employees; generous PTO for non-exempt employees

 

  • Paid sick time
  • Short and long term disability Insurance
  • Employee purchase program for all Kärcher retail products
  • Tuition reimbursement program
  • Headquarters location equipped with onsite cafe and fitness center


Contact

www.kaercher.com

 


Nearest Major Market: Denver