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Sales Operations Coordinator - Aurora, Colorado

Penguin

Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?

 

Sales Operations Coordinator - Aurora, CO

 

Purpose: Support IBU Sales operations department with the primary responsibility of managing the creation of customer accounts to include validation of account assignment details. This position requires high level of detail, follow through & expertise to execute.

 

Essential Duties & Responsibilities:

 

Serve as primary contact for IBU Sales team on intake of customer account forms, validation of data submitted & insurance that the correct account assignments are applied. This role requires a high level of detail be applied to day to day activity to insure downstream activities such as sales reporting, rebates, and dealer programs are conducted correctly.

This role will be the primary contact for other KNA departments for customer account set up concerns for IBU, and will be required to work with other departments such as Masterdata, Finance & Credit teams to fully resolve.

OneView CRM program will be used to submit customer account set up requests through KNA routing of customer set up process, and will require daily follow up to insure requests are closed timely.

Contact for IBU OneView concerns/resolutions which may include troubleshooting, training & escalation resolution to AKW.

This position will also be required to audit existing customer accounts as needed, be involved in administration of customer portals regarding account set up as well as participate in team projects and/or process improvement initiatives as requested.

Other duties assigned as necessary may include, but not limited to; Dealer programs, quote support, distribution of price books.

 

Qualifications:

  • High attention to detail required
  • Demonstrated ability working with demanding customers
  • Team player able to work in fast paced division
  • Strength in conflict resolution
  • Effective communication skills
  • Sales and Customer service background is required
  • Strong background in working with Microsoft Office Suite, SAP experience preferred
  • Strong excel background needed for reporting requirements
  • Ability to adapt to changing priorities

 

Education and/or Experience:

Bachelor’s degree from an accredited four year college or university preferred; or two years of related experience working with customers; or equivalent combination of education and experience.

 

Supervision Received:

Employee executes workflow in a manner to meet pre-defined work plans or objectives. Routine tasks are performed independently. Occasional circumstances will require communications with supervisor for guidance.

Base Salary

$50,000 - $55,000
 

Incentive Plan

Karcher Incentive Plan (KIP) up to 10% annual salary
 

Benefits

Kärcher has competitive benefit offerings for all full-time employees, which include but are not limited to:

  • Medical, dental and vision plans
  • Employee, spouse, and child life insurance
  • HSA and FSAs for health care, child care, and commuting
  • 401k matching up to 4%
  • Paid holidays (11 per year)
  • Flexible PTO for exempt employees; generous PTO for non-exempt employees

 

  • Paid sick time
  • Short and long term disability Insurance
  • Employee purchase program for all Kärcher retail products
  • Tuition reimbursement program
  • Headquarters location equipped with onsite cafe and fitness center



www.kaercher.com

 


Nearest Major Market: Denver