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Quality Data Administrator - Aurora, Colrado

Penguin

Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?

 

Quality Data Administrator - Aurora, Colorado

 

 

Purpose

Develop and standardize the quality data management process across KNA plants. Responsible for administration of customer service/field quality data intake, distribution, and tracking.  Close loop on quality investigations and ensure completion of tasks assigned to production Quality teams. Contact customers (dealers and end users) regarding field issues and facilitate satisfactory closure of complaints. Manage and publish corporate and ops quality metrics’ reports, plus ad hoc reports as requested. Participate in projects with Quality managers and engineers and support with data collection and schedule management.

 

 

Essential Duties and Responsibilities

  • Collect and manage Quality data from all sources/software types—voice of customer, warranty, metrics/KPI’s, monthly reporting
  • Develop and publish reports using data collected for internal and external audiences
  • Identify improvement opportunities by analyzing data contained in reports and showing trends
  • Develop use of Quality Dashboard/Smartbox/Taskbox tools for KNA
  • Assist in integration of SAP Quality Module into Monterrey, Mexico facility and support benchmarking between plants to achieve best practices for SAP QM use
  • Support Quality/Service Councils by providing data and tracking open topics to closure
  • Administrator of Infonet/Zendesk systems for Quality and Customer Service
  • Contact dealers/end users regarding field issues to collect information and use PDCA cycle to close problem reports with permanent countermeasures

 

 

Other Duties and Responsibilities

  • Coordinate and lead small teams for short term problem solving events
  • Other duties as assigned

 

Supervision Received

General supervision is received for direction of work, and employee can be expected to work without daily contact from supervisor. Employee plans work and manner of performance to meet defined work plans or objectives within timeframe assigned without supervisor follow up.  Routine tasks are performed independently, but unusual or critical circumstances are subject to consultation with supervisor.

 

Supervision Exercised

As assigned for projects but this role has no direct reports.

 

 

QUALIFICATIONS

 

Education

 

Degree in a technical, engineering, or related field from an accredited college or university and/or equivalent experience in manufacturing quality/data analysis

 

Experience

2 or more years of Quality Control experience in a manufacturing environment and/or direct knowledge of Karcher’s line of products and services including technical services

 

Knowledge, Skills and Abilities

  • Demonstrable proficiency in Microsoft Excel, Word, and PowerPoint
  • Working knowledge of Jira/Confluence (Smartbox and Taskbox)
  • Working knowledge of SAP Quality Module and Production Planning/ERP software
  • Able to learn Infonet/Zendesk software and ability to build reports within these frameworks/import and export data from them
  • Able to learn/become proficient in internal software used for data collection from production equipment (test benches) and Quality Audit software (QA database)
  • Familiar with Karcher produced products, goods and services a plus
  • Understanding of basic Quality tools such as PDCA cycle, problem Solving tools (8D), root cause analysis

 

 

COMMUNICATION SKILLS

Ability to read/write data-driven reports, technical reports, and summaries for a variety of audiences.  Ability to communicate professionally over the phone/email with end users and dealers and provide customer service/technical support communications.

 

 

PHYSICAL DEMANDS

Required to walk and sit, sometimes for long periods.   Specific vision abilities include close vision, color vision, depth perception, and the ability to adjust focus. Able to use a computer for extended periods.

 

WORK ENVIRONMENT

Traditional office environment and office layout within a building housing manufacturing and warehouse.  Being an administrative position, the candidate will not be required to wrok on the shop floor. 

 

 

 

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  These may be added, removed, changed or reassigned as needed to accommodate business requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

Base Salary

$60,000 - $65,000

 

Incentive Plan

Karcher Incentive Plan (KIP) - up to 10% of annual salary
 

Benefits

Kärcher has competitive benefit offerings for all full-time employees, which include but are not limited to:

  • Medical, dental and vision plans
  • Employee, spouse, and child life insurance
  • HSA and FSAs for health care, child care, and commuting
  • 401k matching up to 4%
  • Paid holidays (11 per year)
  • Flexible PTO for exempt employees; generous PTO for non-exempt employees

 

  • Paid sick time
  • Short and long term disability Insurance
  • Employee purchase program for all Kärcher retail products
  • Tuition reimbursement program
  • Headquarters location equipped with onsite cafe and fitness center


Contact

Benique Lucero
Karcher North America

www.kaercher.com

 


Nearest Major Market: Denver