Customer Service Representative

The salary range for this position is $22.00 to $25.00 per hour.

The deadline to submit applications is initially set for Friday February 28th, 2025. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.

This is how you WOW:

• Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns.
• Follow defined parameters to resolve customer issues as effectively and efficiently as possible
• Perform order management functions within the company ERP System (SAP)
• Maintain a high level of professionalism and work to establish a positive rapport with every caller
• Assist distribution partners with the use of eCommerce and portal functions
• Track sales orders through shipping and invoicing to ensure on-time delivery where possible
• Update customer information in the company’s Customer Relationship Management system, during and after each call as required per procedure

It would be WOW if you would bring this in:

• 3+ years of experience in Customer Service.
• High School diploma or GED.
• Proficient in MS Office, including Word, Excel, and Google Suite as well as the Internet and other computer programs.
• SAP experience preferred.
• B2B call center experience preferred.

Our Kärcher WOW-package:

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  These may be added, removed, changed or reassigned as needed to accommodate business requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena | Talent Acquisition Manager
Fabiana.Valbuena@karcher.com