Customer Service Agent

Customer Service Agent- Online shop & Marketplace_Karcher Greece

PURPOSE OF THE ROLE

Customer Assistance and Orders Processing for consumers

TASKS & RESPONSIBILITIES 

• Customer Assistance

• Information and Counselling about Retail products, Spare parts / accessories

• Issues resolution with transport with customer deliveries

• Customer Complaints and claims assistance

• Support between internal departments, Kärcher branches and customers

• Support to the external commercial Network

• Technical support to the customers

• Management support to the Logistic Department and the External Operator

• Reimbursements

• Reception and call center management

EXPERIENCE

• Desired 3 provable years of experience as a Customer Service agent

EDUCATION

• University degree, revolving around economics, business administration, logistics.

OTHER REQUIREMENTS

• IT knowledge, at a user level (Word, PowerPoint, Excel)

• English knowledge is mandatory

• SAP knowledge will be valuable

SKILLS

• Implication

• Pro-activity

• Organisational skills

• Customer oriented

• Team worker

• Analytic Skills and detail oriented

• Polyvalence

INTERNAL RELATIONS

• Commercial Department

• Logistic Department

• Marketing Department

• Technical Department

• Invoicing Department

• IT Department

• Kärcher branches

• Customers

COMPENSATION & BENEFITS

• Competitive compensation package
•  Performance-based Bonus scheme
• Private medical & hospital insurance
• Voluntary pension plan